Frequently Asked Questions

Product Information

• I have a question about product warranty. Who do I contact?
• I have a question about a product—who can I ask?
• Can I get personalized product recommendations?
• What are your bestsellers?

Contact and Support

• What are the Terms of Service for SMS?
• How can I get support for an issue with my Link account?
• Can I provide feedback or suggestions for improving the online shopping experience?
• How can I contact customer support for assistance?
• What are your customer care hours?
• What is your Privacy Policy?

Account Management

• What is a Client Account and how do I get one?
• How do I create or update my account details, including my email address?
• What should I do if I forget my login credentials?
• I am a stylist with an online store, how do I access my homepage?

Order Placement

• How do I use my coupon code?
• How do I know my order was placed successfully?
• How do I place an order using Link?
• Is there a minimum order requirement?
• Why am I getting an "Error" about certain products at checkout?

Payment Methods

• Is Stripe a safe way to pay?
• What payment methods are accepted?
• How do I see my order history?

Shipping and Delivery

• Can I place an order for delivery to Alaska or Hawaii?
• I have a problem with my delivery. What should I do?
• How much does shipping cost?
• Can I track my order's delivery status?
• How long will it take for my order to arrive?
• What is your Shipping Policy?

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Returns and Refunds

• To request a replacement shipment, follow these steps:
• How do I initiate a return or request a refund?
• What are the refund and replacement policies for items purchased?